Travel Specialist – Team Lead

Onsite

Full-time

Parañaque City

We’re looking for Senior Travel Specialists to join our expanding team at Innotech Business Travel.

If you’re passionate about corporate travel management, dedicated to providing exceptional trip support, and experienced in crafting seamless, end-to-end travel solutions, we’d love to have you on board.

Be part of a dynamic team that values expertise, innovation, and excellent client service — helping businesses travel smarter every day.

Qualifications

Bachelor’s Degree in Tourism, Hospitality, Business, or any related field
Exceptional English communication skills with the ability to handle corporate clients and executives
Minimum of 4–5 years solid experience in business travel servicing corporate accounts
Advanced GDS proficiency—knows 2 to 3 platforms such as Sabre, Amadeus, Galileo, or Travelport
Strong background in group travel handling, MICE arrangements, and package creation
Knowledgeable in visa processing, documentation requirements, and embassy/consulate guidelines
Experience in marine travel arrangements (seafarers, oil & gas crew changes, marine fares, etc.)
Skilled in preparing travel reports, fare comparisons, and cost analysis
Ability to create, implement, and revise policies and processes for travel operations
Excellent customer service, problem-solving, and crisis-management skills
Strong organizational and multitasking abilities; can work efficiently in fast-paced environments
Able to manage urgent travel disruptions and provide immediate solutions

Key Responsibilities

Corporate & Client Management

Handle complex travel bookings for FIT, corporate, groups, MICE, and marine travel
Maintain excellent relationships and consistent communication with corporate clients, suppliers, and travel partners
Ensure all bookings follow client travel policies and company standards

Group Travel, Marine Travel & Package Creation

Manage end-to-end group travel arrangements: airfare, hotel, tours, transfers, and support services
Create customized travel packages and itineraries tailored to client and group requirements
Handle marine travel bookings—including marine fares, crew rotations, port-specific requirements, and emergency changes
Coordinate with airlines for group rates, allocations, deadlines, and special concessions

Visa Processing & Documentation

Guide clients on visa requirements, embassy procedures, and supporting documents
Coordinate with embassies/consulates or visa partners for submissions, tracking, and follow-ups
Ensure proper documentation for both corporate and group travelers

Reporting & Analysis

Prepare weekly/monthly travel movement reports, fare audits, and savings analysis
Review GDS transactions for fare accuracy, compliance, and cost-efficiency
Maintain updated traveler profiles and company databases

Policy, Process & Quality Control

Develop and refine travel processes, SOPs, and booking guidelines
Implement quality control checks to avoid errors, ADM exposure, and customer escalations
Mentor and guide junior travel specialists to improve performance and consistency

Problem-Solving & Escalations

Manage escalated issues, travel disruptions, rebooking scenarios, and irregular operations
Provide timely solutions and communicate travel advisories and changes to clients

Team Collaboration

Support the Operations Manager in daily operations and workflow management
Assist in training the team on GDS, policies, client handling, and service quality
Collaborate with the Sales and MICE teams for RFPs, proposals, and corporate account onboarding

Work Location

Onsite Reporting at: Unit 701A, 7F, The OFFIX at PITX Tower 3, 1 Kennedy Road, Brgy. Tambo, Parañaque City, Metro Manila, Philippines 1701

Employee Benefits

At Innotech Business Travel, we make sure our employees are supported, motivated, and equipped for success. As part of our team, you’ll enjoy:

Healthcare Coverage

Comprehensive healthcare benefits to support your well-being.

Travel Perks

Exclusive travel discounts and unique opportunities to explore destinations as part of your work.

Training & Development

Access to learning programs, workshops, and skills training to help you grow.

Career Growth Opportunities

A clear path for professional advancement in a dynamic, fast-growing industry.

Work-Life Balance

Supportive policies and a healthy workplace culture that allow you to thrive both professionally and personally.

Send your resume/CV to hr@innotechtravel.com to apply

Other Open Positions

Find your next opportunity and join our growing team

Travel Consultant

Handle corporate travel arrangements with precision, utilizing the GDS platform to manage bookings, itineraries, and related travel services.

Onsite

Full-time

Parañaque City

Key Accounts Specialist

Manage and support key corporate accounts by coordinating client needs, ensuring seamless communication, and delivering high-quality service at all times.

Onsite

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